A. Rifkin Co.
  • Order Entry/Customer Serv Rep
  • Wilkes-Barre, PA, USA
  • 15.00-17.00
  • Hourly
  • Full Time

Complete benefits package including health insurance, 401k, paid vacation & holidays


POSITION: Order Entry Specialist / Customer Service Representative


SUMMARY:


The Order Entry Specialist / Customer Service Representative's primary focus will be on order entry and secondary customer service. Must have attention to detail especially with order entry, possess exceptional customer service skills, the ability to build solid relationships with customers, and the aptitude to gain extensive product knowledge to satisfy the customer's needs.



ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


  • Must promptly download orders thru various portal such as World Client, Lotus Notes, Faxes, Email, etc. throughout the day.

  • Enter orders into the system in a prompt and efficient manner.

  • Ensure accuracy and attention to detail regarding order entry and provide customers with exceptional services.

  • Follow all Standard Operating Procedures established for the Customer Service Associates.

  • Learning new products and keeping knowledgeable about changes in existing products.

  • Processing price quotes and proof requests for customers in a complete and timely manner.

  • Assist outside sales representatives and Account Managers with sample requests, catalogs, product pricing, product questions and placing orders.



  • Answering incoming phone calls using appropriate telephone etiquette and customer service skills.

  • Assisting callers with inquiries, quotes and taking orders.

  • Being knowledgeable about pricing, current marketing promotions and website materials in order to assist the customers



SUPERVISORY RESPONSIBILITIES

  • Not applicable.



QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




EDUCATION and/or EXPERIENCE

  • 1-3 years related work experience

LANGUAGE SKILLS

  • Excellent verbal communication skills.

MATHEMATICAL SKILLS

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

  • Must have advanced reasoning abilities including the ability to define problems, collect data, establish facts, and draw valid conclusions.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Not applicable.

OTHER ABILITIES/SKILLS

  • Strong attention to detail
  • Ability to multi-task effectively handling multiple priorities and details with regards to customer inquiries, orders, detail follow-up, and computer/phone systems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Must be able to lift bags for examination, up to 10 lbs.
  • Must have color vision and good close vision.
  • Must be able to sit for extended periods of time.
  • Must be able to hear.
  • Must be able to type with moderate manual dexterity.




A. Rifkin Co.
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