A. Rifkin Co.
  • Inside Sales
  • Wilkes-Barre, PA, USA
  • Base + Commission
  • Full Time

SUMMARY - TIS (Team Inside Sales)

Work as a team with TOS (Team Outside Salesperson) to meet company sales objectives. Works independently on managing, contacting and working with all accounts.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Full use of Live system, phone system and other internal systems;
  • Follow all Standard Operating Procedures established for the TIS Department;
  • Meet or exceed required call quota daily and call target accounts as assigned which may require contacting potential and existing customers by cold calling, generating sales leads, responding to sales inquiries to secure new and increased business accounts;
  • Research customer/prospect buying habits and company info prior to making calls;
  • Utilize creativity and initiative in establishing rapport with customers and obtaining pertinent information from customers via the telephone;
  • Provide excellent customer service when dealing with inquiries and complaints;
  • Increase sales by offering price break information, monthly specials, promoting products, promoting the website and offering product information and catalogs, or any other products, specials, etc. requested by management or available to customers;
  • Learning new products and keeping knowledgeable about changes in existing products;
  • Processing price quotes and sample requests;
  • Recording opportunities and contact information in LIVE system sharing info with TOS;
  • Follow-up on leads generated by direct mail, trade shows, emails, TOS, and website activities as assigned and where appropriate to generate sales;
  • Maintain accurate records (update contacts and/or lead information promptly and maintain other records as directed by management;
  • Utilize PowerPoint and internet based tools to demonstrate products to potential customers;
  • Demonstrate positive attitude, creativity and integrity in dealings with customers and in driving sales;
  • Utilize web for research to gain contact names and identify buying influence in markets being called; utilize social media and forums to prospect for new clients;
  • Attend training as directed;
  • Maintain a thorough understanding of sales objectives and strategies;
  • Build and maintain a thorough understanding of assigned markets (i.e: demographics, buying trends, funding, buying cycles and buying influences) and track successes and failures in working those markets;
  • Coordinate order flow with production and secure best shipping method to meet customer due dates;
  • Maintain and expand a database of prospects;
  • Keep management informed of activity, including timely correspondence through emails and calls;
  • Customer follow up on quotes, proofs, questions concerning their orders or anything else that may pertain to getting their business;
  • Collaborate with the marketing team to improve marketing and expand the company's marketing in your territory;
  • Perform other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE

  • 3+ years related work experience

A. Rifkin Co.
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